Our Return Policy
We want you to be happy with your Walker Edison purchase and offer a 30-day return policy on most orders. Returns will be accepted within 30 days of delivery, in their original packaging. Assembled, "closeout", "final sale", or "discontinued" items are not eligible for return.
Return Eligibility
• Returns are accepted within 30 days of delivery.
• Items must be unopened, unassembled, and in their original packaging.
• Assembled products, final-sale items, and closeout items cannot be returned unless defective or damaged.
Return Fees- For returns not due to damaged, defective, or incorrectly shipped items:
• A $50 flat fee, and 10% restocking fee will be deducted from the refund per item.
• If shipping charges (Shipping Fee) were paid by the customer at the time of purchase, they are non-refundable, unless the item was defective, damaged, or incorrectly shipped.
• Refund Processing: Refunds are issued to the original form of payment
To start your return, click on this Link;
The link will take you to a sign in page. Use the email address that is on the order and you will be emailed a 6 digit code to login. Once you have logged into your account you will be able to request a return for any item that is eligible for return.
Order Cancellations
Our warehouses make every effort to ship your order as quickly as possible therefore we cannot guarantee an order will be able to be canceled. Order cancellations must be received the same day to have the best chance of being cancelled, please note we do not have customer support over the weekend and weekend orders have a lower chance of being cancelled. If an order has already shipped, we will work with the carrier to have it sent back to us, if possible. Please note a 10% restocking fee may apply for orders cancelled due to buyer’s remorse. Orders canceled after they have been delivered will be subject to our standard return policy. If you need to cancel your order, please email support@walkeredisonshop.com.
Warranty
Warranty Policy Linked Here: https://walkeredison.com/pages/warranty-policy
Shipping
We currently ship to the Continental United States and do not currently ship to Hawaii and Alaska or PO Boxes and are not currently able to offer rush shipping
Tracking
It can take 24-48 hours for a tracking number to update once it has been created. Once your order ships, you will receive an email with your tracking number. You will also receive regular updates as your order makes it way to your home. Please note we do occasionally sell items on Pre/Back Order and a future ship date will be displayed for those products, if your Pre/Back Order has not shipped by the expected date please check the product page for updates.
If you have any questions about the tracking details you receive, please reach out to our Customer Service team at service@walkeredison.com.
We are here to help!
Additional Questions About Your Order?
Our Customer Service Team is happy to assist you with any issues you may have. You can reach us at support@walkeredisonshop.com.
