FAQ's

What if the product arrives damaged?

    If you need help with a damaged item please contact our Customer Service Team via email at support@walkeredisonshop.com

    Where do you ship?

    We currently ship only to the continental United States.

    Unfortunately we are unable to ship orders internationally, to Alaska, and Hawaii. Please check back with us as we are working on making this a possibility soon!


    What if I have an issue during assembly?

      For additional help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com

       

      What is your return policy?

        Please refer to our Return Policy


        How long does it take to ship?

          Your order should ship within 2 business days. If you do not receive a tracking notification email within 2 business days, please reach out to us at support@walkeredisonshop.com.


          Can I get rush shipping?

          We do not offer overnight or rush shipping at this time. 


          My tracking number isn't working? What do I do?

           

          Please allow 24 hours for your tracking number to show movement after it has been sent to you. During high shipping seasons, it may take up to 3 business days for your tracking number to be updated by the carrier. 


          My product came without hardware, what do I do?

           

          Contact our Customer Service Team via email at service@walkeredison.com

           

           

           

           

           

           

           

           

           

          My box was missing the assembly guide - what do I do?

           

          Please click here to view some of our top requested assembly guides. If the guide you are looking for is not found on this please reach out to Customer Service Team via email at service@walkeredison.com so we can send one to you right away!